Research

Here’s a baker’s dozen’s worth of podcasts focused on customer success. Included are podcasts from Forrester and vendor Intercom — those may not be overly pitchable. The rest probably are.

Watch and listen as SWMS contributing editor David Strom discusses with Sam Whitmore his analytics experiences at CSO Online and elsewhere. Hear why analytics are both useless and valuable, and be ready to jump on the one thing all passionate PR pros should do upon completing this breezy…

Here’s a cheat sheet with ten authors of cybersecurity newsletters on Substack. All are men, and few are Americans.

How many fintech reporters operate out of Washington, DC? This cheat sheet captures ten, across big titles and trades alike. If you happen to know of a DC-based Bloomberg fintech reporter, please drop a note. Seems like there should be one. In the sidebar, DeepSeek and Claude 3.5 Sonnet tackled the…

Here’s an updated cheat sheet with 11 Substack newsletters focused on AI. The selection comprises a combo of analysis-driven work from experts, and newsletters that blend original work with ICYMI links to “AI news of the week.”

Substack is producing a fair amount of talented fintech experts; here's a cheat sheet with eight of them, with contact info and more.

At a subscriber’s request, here’s a cheat sheet with ten cloud targets based in Boston. Three of the ten, predictably, work at TechTarget. It’s a sign of the times that no IDG/Foundry names show up on the list.