Cheat Sheet: CX Targets

Customer experience is a monster topic for industry analysts these days; what business doesn't have customers? It's strange, then, that CX journalists are relatively scarce, especially in Tier 1. Journalists tend to chase technologies and vendors, not behaviors. We've listed some of the journos who do. Who have we missed?

TC Extra Crunch Relaunches Its EC-1 Deep-Dive Profile Series

TechCrunch Extra Crunch is about to relaunch EC-1, a series of in-depth, multi-part profiles of emerging, private tech companies. TC EC debuted EC-1 profiles in 2019, publishing five in all before Covid-19 began wreaking its havoc. TechCrunch has decided to try it again in 2021.

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Cheat Sheet: YouTube Influencers

YouTube is replete with influencers, but who the heck are they? SWMS contributor Rhiannon Pacheco oversaw the production of this cheat sheet, that breaks out 45 influencers, from the US and abroad, with concentrations on hardware and apps. The app ones are especially hard to find.

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